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Careers & Employment Opportunities

Don't just find a job; find a career at US Internet.

We are committed to equal opportunity. In that spirit, we welcome your interest in our employment opportunities.

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To submit your resume, you can apply directly to a position of interest or email us for future consideration.

Openings
Look below for a position of interest and submit your resume directly. This is our preferred method of submission as it makes your resume immediately available to our Talent Team.

Email us
If you don't see a specific opening of interest, but would like to submit your resume for future consideration, send us an email and resume to humanresources@usinternet.com.

Sales Representatives

US Internet is now seeking sales professionals to join our successful sales team. Candidates should have a minimum of two years business-to-business sales experience, preferably in a telecommunications or technology related field. Excellent written and spoken communications is also desirable. Proficient computer knowledge is mandatory.

Please email cover letter and resume to salesjobs@usinternet.com.

Tech Support Representatives

Tech Support Representatives are responsible for handling incoming support issues from clients via phone, email and online chat. Their job responsibilities also include troubleshooting, analyzing, resolving, tracking and escalating technical issues.

Tech support agents must demonstrate exceptional telephone etiquette and listen effectively in order to understand and process client requests in a timely manner. They must also be able to ask appropriate questions and understand client questions, demonstrating conflict resolution skills. 75% Phone support, 20% email support, 5% other.

In addition, a Level 3 Technician will effectively and competently support Level 0/1 support team members.

Level 0 tech support team members are responsible for dial-up, email and our current company and technical department policies and procedures.

Level 1 tech support team members are responsible for desktop support, monitoring network outages and creating and canceling accounts.

Level 2 tech support team members are responsible for Web services, FTP, DNS, ISDN, DSL and remote backup. Level 1 support techs also work on escalated Level 0 tickets.

Level 3 tech support items include DS1, DS3, wireless, and anti-spam & anti-virus, work on escalated Level 0/1 tickets and occasionally field Level 0/1 issues as appropriate.

Experience or knowledge in the following technologies is desired:

• Active Directory
• Microsoft Office Suite
• Oracle
• Windows 95 to XP and Server Operating Systems
• Linux/UNIX
• Mail client configuration
• Dial-up Networking
• DSL
• ISDN
• Cisco/Foundry Routers
• DNS
• FTP server and client configuration
• IIS5/6
• FrontPage
• MSSQL and MySQL
• TCP/IP troubleshooting
• Troubleshooting skills
• Can-do attitude
• Customer service skills and training is preferred
• Ability to work in a team environment as well as independently
• Strong written and verbal communication skills
• Adapt to dynamic environment
• Prefer at least a 2-year technical degree or one year of experience

If you are a new CCNA and/or MCSE, US Internet is a great place to start your career, especially if you are new or have minimal experience in the technical field.

We promote primarily from within, as all of our senior technical staff started out at Level 0 and worked their way up. What's more, training is provided on all services supported by US Internet, which can include customer service training. Finally, our technical support department is a 24/7 environment and this position will include working overnight, weekends and holiday shifts as required.

Please send resume to techjobs1@usinternet.com. If you are being considered for a career at US Internet, we will require you fill out an application and take a short proficiency test at our office. At that time we will consider contacting you for an interview.