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To submit your resume, you can apply directly to a position of interest or email us for future consideration.
Look below for a position of interest and submit your resume directly. This is our preferred method of submission as it makes your resume immediately available to our Talent Team.
If you don't see a specific opening of interest, but would like to submit your resume for future consideration, send us an email and resume to email@example.com.
US Internet is now seeking sales professionals to join our successful sales team. Candidates should have a minimum of two years business-to-business sales experience, preferably in a telecommunications or technology related field. Excellent written and spoken communications is also desirable. Proficient computer knowledge is mandatory.
US Internet is looking for up to two entry to mid-level developers to be part of an internal team developing a customized CRM deployment written in PHP. The project involves extending an existing CRM application to include billing and accounting functionality, and to migrate existing legacy applictions. Candidates must be proficient in PHP, SQL, and have experience working within an MVC framework developing web applications. Being able to work successfully both in small teams as well as independently is crucial.
This is a full-time position and is not a contract position. No recruiters, telecommuters, or contractors. We are looking for only qualified candidates seeking long-term employment working at our Minnetonka, MN location.
Write clean, solid, object-oriented PHP extending existing code to add new functionality.
Create and modify MySQL databases schemas, and create complex queries and stored procedures.
Customize an existing web interface design to add custom behavior while maintaining backwards and browser compatibility.
Comfortable working within a structured team for larger projects but also able to tackle projects independently.
Develop web applications by studying existing technology architecture; analyzing browser compatibility techniques; evaluating solution alternatives; programming objects, events, functions, error trapping, data verification; designing and configuring databases; completing documentation.
Solve design and logic challenges, learn legacy systems and architecture, and migrate existing code and related data to PHP.
Participate in design and planning of current and future projects, and take the lead on smaller projects from start to completion.
Work independently on projects while being able to solve most design challenges without guidance.
Updates job knowledge by researching new web technologies; suggest new ideas and techniques to the team.
Experience with the following technologies is critical:
HTML and CSS
Experience with the following is also desireable:
YUI, ExtJS (or similar)
MVC Frameworks (Zend, Cake, or similar)
Billing and accounting systems
ISP related technologies (Internet connectivity, Hosting, Email)
Tech Support Representatives are responsible for handling incoming support issues from clients via phone, email and online chat. Their job responsibilities also include troubleshooting, analyzing, resolving, tracking and escalating technical issues.
Tech support agents must demonstrate exceptional telephone etiquette and listen effectively in order to understand and process client requests in a timely manner. They must also be able to ask appropriate questions and understand client questions, demonstrating conflict resolution skills. 75% Phone support, 20% email support, 5% other.
In addition, a Level 3 Technician will effectively and competently support Level 0/1 support team members.
Level 0 tech support team members are responsible for dial-up, email and our current company and technical department policies and procedures.
Level 1 tech support team members are responsible for desktop support, monitoring network outages and creating and canceling accounts.
Level 2 tech support team members are responsible for Web services, FTP, DNS, ISDN, DSL and remote backup. Level 1 support techs also work on escalated Level 0 tickets.
Level 3 tech support items include DS1, DS3, wireless, and anti-spam & anti-virus, work on escalated Level 0/1 tickets and occasionally field Level 0/1 issues as appropriate.
Experience or knowledge in the following technologies is desired:
Microsoft Office Suite
Windows 95 to XP and Server Operating Systems
Mail client configuration
FTP server and client configuration
MSSQL and MySQL
Customer service skills and training is preferred
Ability to work in a team environment as well as independently
Strong written and verbal communication skills
Adapt to dynamic environment
Prefer at least a 2-year technical degree or one year of experience
If you are a new CCNA and/or MCSE, US Internet is a great place to start your career, especially if you are new or have minimal experience in the technical field.
We promote primarily from within, as all of our senior technical staff started out at Level 0 and worked their way up. What's more, training is provided on all services supported by US Internet, which can include customer service training. Finally, our technical support department is a 24/7 environment and this position will include working overnight, weekends and holiday shifts as required.
Please send resume to firstname.lastname@example.org. If you are being considered for a career at US Internet, we will require you fill out an application and take a short proficiency test at our office. At that time we will consider contacting you for an interview.