Welcome to US Internet’s knowledgebase, where you will be able to find answers to your questions regarding our solutions.
Click here for help on configuring Microsoft Exchange Links
US Internet believes in net neutrality
Does US Internet sell customer data?
How do I find out what speeds I am receiving for my Internet connection?
What is a power cycle, and how do I know when I should perform one?
What is a fiber Internet connection?
Can I use Virtual Private Networking (VPN) with a fiber Internet connection?
Why isn't my VPN working?
Can I use my own wireless router with the US Internet fiber connection?
How do I connect my wireless router, and what settings do I need to configure to the router when using the USI fiber Internet connection?
What hardware is provided, and installed by US Internet?
Am I able to have a Static IP Address on the US Internet fiber connection?
What is wireless interference, and am I subject to it on a US Internet fiber connection?
Can I use XBox Live or Stream Gaming networks with US Internet fiber connection?
What can I do to increase my Internet speeds?
Why can't I connect to my wireless network?
What is a Network Key, and do I have one?
What should I do if I don't have an Internet connection, but have a dial tone on my Ravon phone service?
Why am I able to connect wirelessly to the Internet, but not with device connected via Ethernet cable?
Will Direct TV work with US Internet fiber connection?
How do I increase my NAT level for gaming?
Do I need to enter a password in order to connect to the Internet?
Does US Internet provide Anti-Virus, Malware, Spyware, or Adware protection?
Why does my device keep disconnecting from my wireless network?
Where is the US Internet fiber connection currently offered?
Why do my speed test results not reflect the speeds US Internet has advertised when directly connected?
What are the recommended minimum computer requirements?
How do I optimize my NAT status for gaming?
What do I have to do to upgrade to 1 Gbps (1000 Mbps) service?